Computer Help and Support

discntnt_irny_srcsm

(18,671 posts)

13. From what I've read...

Reply to Dyedinthewoolliberal (Original post)

Thu Jul 8, 2021, 09:37 AM

Jul 2021

...it seems your tower is Wi-Fi enabled but not connecting. Your recent move and setup probably includes both a 2.4 GHz and 5 GHz Wi-Fi channels. Older equipment will can connect to Wi-Fi on the 2.4 GHz channel only. The puzzling piece is that the older equipment like my 9 year old laptop can see the 5 GHz signal when configured to operate on ac but can't connect unless I set the wireless router to allow the 5 GHz radio to also operate on n. (Popular routers include 802.11 b, g, n and ac protocols. The ac protocol is newest.) Your Wi-Fi equipment probably is capable of operating via n but may have it disabled since ac is capable of higher data rates.

Cutting to the chase, you said, "...had wifi installed at the house..." I infer that you had another party do the install. Your best bet here is to contact them and have them change the setup to allow your tower to connect. My assumptions are that your tower is older, your tablet is newer and you probably had an ISP do the install. Your other option to spend time reading the manual on your router/gateway and learning about Wi-Fi and a bunch of details you may not care about.

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Wifi stuff [View all] Dyedinthewoolliberal Jul 2021 OP

I have to do that multigraincracker Jul 2021 #1

Yeah, that's the universal solution to every tech problem ever Clash City Rocker Jul 2021 #2

👍🏼 IrishAfricanAmerican Jul 2021 #4

I had a friend's laptop with WiFI problems HuskyOffset Jul 2021 #3

Interesting, never heard of that ... Hugh_Lebowski Jul 2021 #7

Does your PC "see" any networks at all to connect to? NullTuples Jul 2021 #5

Yes Dyedinthewoolliberal Jul 2021 #8

A Windows PC? Windows 10? Hugh_Lebowski Jul 2021 #6

It's using windows 10 Dyedinthewoolliberal Jul 2021 #9

So, did the tower come with WiFi support, or have you added it, if it didn't come with? Hugh_Lebowski Jul 2021 #10

The tower is wifi enabled Dyedinthewoolliberal Jul 2021 #11

Again, knowing the age of the tower would be helpful Hugh_Lebowski Jul 2021 #19

I am not Dyedinthewoolliberal Jul 2021 #24

Try everything on this list that comes before Disable IPv6, this is all safe, basic troubleshooting Hugh_Lebowski Jul 2021 #26

More Dyedinthewoolliberal Jul 2021 #12

Another option: get the make/model number of the router from sticker on unit Hugh_Lebowski Jul 2021 #20

Thanks Dyedinthewoolliberal Jul 2021 #21

I imagine you're joking, but if you aren't seeing other people getting that message w/that router Hugh_Lebowski Jul 2021 #23

From what I've read... discntnt_irny_srcsm Jul 2021 #13

Yes had Spectrum set it up Dyedinthewoolliberal Jul 2021 #16

The troubleshooting feature says Dyedinthewoolliberal Jul 2021 #17

Well, I would call them for troubleshooting/an appointment. discntnt_irny_srcsm Jul 2021 #18

Thanks Dyedinthewoolliberal Jul 2021 #22

The Wi-Fi card you mentioned above supports n not ac. discntnt_irny_srcsm Jul 2021 #25

If I may clarify? NullTuples Jul 2021 #14

Agreed discntnt_irny_srcsm Jul 2021 #15

Yeah, too complex and it really needs its own box anyway NullTuples Jul 2021 #27

I setup a RADIUS server on a Linux box to work with an ASUS router for testing purposes... discntnt_irny_srcsm Jul 2021 #28