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SeattleVet

(5,717 posts)
9. Rite Aid bought out our local family-owned Bartell's stores a while back.
Sat Apr 26, 2025, 05:22 PM
Apr 2025

Customer service and inventory immediately fall off a cliff. Shelves were rather bare, and it was impossible to get through to the pharmacy department by phone. I spent a few weeks trying to get a prescription filled (colonoscopy prep). The doc would phone it in and leave a message, which they never listened to. I wound up using an 'alternative' method involving a lot of GatorAde and various laxatives and the like. (It was actually more pleasant than the other stuff!)

We used to use this store quite a bit - they always had the best prices on a lot of local goods (mostly not stocked now) and cans of chopped and minced clams - also not stocked. Now we only go there for one-off prescriptions, and to use their package pickup locker. They cut staffing to the bare bones, and brought in a lot more national brands rather than the local items that Bartell's had always prided themselves on.

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