Why Owning Nothing Is So Expensive (Business Insider)

[LisaM]

6. Yes, lots of them in Seattle.

My partner and I were meeting for a baseball game a few years ago. The tickets were both on his phone, so I had to wait for him outside the stadium (it was raining). He was in the nearby parking ramp trying to park. First it made him download the app. Once he did, it told him he already had the app and now he had to try and remember his old password ( and it wouldn't take his answer to a security question which he knew was right). He couldn't call or text me because he was on his phone struggling through the bullshit.

When he finally got that to work and got to the game, we couldn't download the Ballpark app the Mariners used because of overload, so we had to go wait in line at the box office., where they issued us actual tickets. We were both so pissed at that point that we almost decided to skip the game and leave. We both were at the actual gates an hour ahead of time and barely made the first pitch (we also had to show proof of COVID vaccines once we were there so we could access our section).

Aside from the COVID part, all of this could have been avoided if they had just sent us paper tickets and we could have paid for parking with cash. Why they treat customers that way is beyond me.

That's a long story, but the upshot is that there are younger consumers out there who accept this and other things as the norm and don't realize that they are exchanging pretty heavy sums to be treated this way. And it all feeds up to billionaires.